By now, most people have heard that Samsung’s release of the Galaxy Note 7 smartphone did not exactly go as planned. Problems started when users were reporting their phones were spontaneously bursting into flames or completely exploding. As if this was not bad enough, there were reports of them exploding on airplanes, which caused even more concern. The company has claimed there was a problem with the batteries that were made by a third party and has agreed to recall all of the phones sold to consumers to replace them with a device that features a safe battery.
According to a recent news article from NPR, there are now more questions being raised about not only the safety of these products, but also in the transparency of the recall process – or more accurately, the lack of transparency. The problem is the company claimed the issue was not the device itself, which Samsung manufactured, but rather with the batteries, made by a third party. However, that seems to not be the case, considering Samsung has switched battery suppliers and the combustion continues. Continue reading